Cancellation, export and account closure

Version 2026.11.05.1 · Approved by SMARTEDTECH SL (owner) · Effective November 1, 2026

What each action does

Closing an account stops access. Revoking a connector stops future discretionary access. Deletion/erasure addresses retained personal information. A single button must not silently combine all five.

Export and continuity

For AI-assisted business workspaces, governed workflows and authorised business-system actions, an authorised user can request a usable standard export through the account area or support@orygent.com. The order identifies format, scope and lawful exclusions for other people's data, third-party rights and secrets. Export is available on request, within the period required by law. Any additional conversion/migration cost is quoted before work, not hidden in a release fee. Service-switching obligations under applicable law are assessed for the actual service.

Closure and erasure

Verify the requester proportionately; process deletion under the retention periods stated in our Privacy Notice and explain legally restricted records, holds and backup expiry. Data portability and erasure are rights subject to their legal conditions, not a promise to export every operational log. Reapply deletion if restoring a backup. Personal information is not retained forever merely because a ledger is append-only. Minimal non-identifying proof can remain without retaining entire files. Orders, invoices and audit records may have distinct lawful retention periods. AI prepares material and makes recommendations. An authorised human approves consequential external actions. A connector grant is limited to its account, purpose and scope; it is not blanket permission to send, spend, delete, hire or make legal commitments.

Legal documents

    Cancellation, export and account closure | Orygent