Orygent Legal Notice

1. Operator identity

1.1 Operator. This website and the services described in it are operated by SMARTEDTECH SL, a company incorporated in Spain with tax identification number B66970831, registered office at Carrer Agricultura, 16, 1º, 9ª, 08320 El Masnou, Barcelona, Spain, and contact address at Carrer Agricultura, 16, 1º, 9ª, 08320 El Masnou, Barcelona, Spain (the Operator). Electronic contact: legal@orygent.com. Telephone: +34 687 66 64 99.

1.2 Registry data. Registro Mercantil de Barcelona, Hoja B-501172.

1.3 Role. Unless a page or contract states otherwise, the Operator provides an information-society service as an intermediary platform. Where a third party (a provider, venue, professional, institution or seller) supplies goods or services to you, that third party is identified before you commit to any order, and that third party is the contracting party for that supply.

1.4 Precedence. Where a signed agreement exists between you and the Operator, the signed agreement prevails over this notice to the extent of any conflict.

1.5 Orygent specifics. On orygent.com the Operator is the direct supplier of the Orygent service. No third-party provider sells goods or services through orygent.com; clause 1.3 therefore identifies the Operator as the contracting party for every order placed on this site. "Orygent" is a brand of SMARTEDTECH SL. The footer label "Orygent Lab" is a brand label and not a legal entity.

2. The service

2.1 Orygent is an enterprise AI operations service for business customers: company workspaces, departments, role-based AI assistance, restricted actions and human approvals.

2.2 The service is offered to companies, organisations and professionals acting for business purposes only. A natural person acting outside a trade, business, craft or profession may not open an account or subscribe.

2.3 Dashboard figures shown on public pages as samples are illustrative and are labelled as such; they are not measurements of your tenant.

3. Contact routes

4. Intellectual property

4.1 The Operator and its licensors own the Orygent software, models, designs, trade marks, documentation and data compilations. Visitors may read public pages, link to them and use lawful quotation rights.

4.2 No licence is granted to copy, resell, reverse-engineer or extract the software or confidential records, or to use the Orygent or SET marks.

5. Complaints

5.1 Business customers and users send complaints to support@orygent.com. The Operator acknowledges within 2 business days and answers within 15 business days.

5.2 Disputes not resolved through support are governed by the governing-law and forum clause of the applicable terms (Website Terms PUB-04 for visitors; Business Service Terms CUS-03 or the Enterprise Master Service Agreement ENT-01 for customers).

6. Versions

6.1 The registry entry for PUB-01 states the effective date.

Platform-specific terms

Enterprise AI operations

1. The customer appoints tenant administrators who manage users, authority levels and data classes within the tenant. Actions with legal, financial or employment effect require approval by a human with the configured authority before execution; the service does not execute them automatically.

2. Employee data processed in the tenant is processed under the customer's instructions as controller; the DPA (DAT-01) applies.

3. Outputs are recommendations and drafts; decisions are the customer's.

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AI services: disclosure, limitations and human escalation

1. Disclosure. Where you interact with an AI system (chat, voice, agent, digital twin or generated content), the Operator tells you so at the start of the interaction and labels AI-generated or AI-manipulated content in accordance with Article 50 of Regulation (EU) 2024/1689. A voice or persona representing a real person is used only with that person's recorded permission.

2. Nature of outputs. AI outputs are generated from models and data that can be incomplete or wrong. They are information and assistance, not professional advice, and not a decision of the Operator. You remain responsible for decisions you take on the basis of an output. Where a decision has legal, financial, medical, educational or safety effect, the service routes it to a human reviewer or to you for decision, and the Operator does not make that decision automatically.

3. Human escalation. You may at any time request a human review of an AI interaction through support@orygent.com or the in-product escalation control; the Operator responds within 5 business days (consumer) or within the SLA (business).

4. Permitted use. You will not use AI features to impersonate a person without permission, to generate unlawful content, to circumvent safety controls, or to extract or reverse-engineer models. The Operator may suspend AI features for breach.

5. Recording and model use. Recordings, transcripts and uploads are used to provide the service to you. They are used to improve models only with your separate permission (purpose research_contribution), which you may withdraw at any time without affecting the service.

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