Orygent Service Specific Terms
Company authority and restricted work
The customer defines its legal company, departments, staff roles and approval limits. An inferred company structure is a proposal requiring authorized confirmation. An AI work layer is software, not an employee, director or licensed professional. No recruitment, employment, legal, clinical, financial or binding customer decision is automatically finalized through generic terms.
Company content and support access
The inspected ETG-05 policy prohibits platform staff from reading confidential company documents, minutes, reports, attachments or financial/personal content. Support access remains limited to necessary operational/log/technical records under recorded controls. A general DPA or break-glass provision must not silently broaden this specific boundary; any change requires explicit competent legal/customer authority and a proven technical design.
Billing and migration
Actual plan and PSP price must match the current pricing configuration shown on the price page at the time of order, not old price notes marked superseded. Preserve lawfully formed subscriptions and notify a valid prospective change. The public 99.5% uptime target and 30-day deletion claim are source claims to substantiate, not a newly certified SLA. Institution terms and data-processing schedules must be completed before sensitive department data enters production.
Platform-specific terms
Enterprise AI operations
1. The customer appoints tenant administrators who manage users, authority levels and data classes within the tenant. Actions with legal, financial or employment effect require approval by a human with the configured authority before execution; the service does not execute them automatically.
2. Employee data processed in the tenant is processed under the customer's instructions as controller; the DPA (DAT-01) applies.
3. Outputs are recommendations and drafts; decisions are the customer's.
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AI services: disclosure, limitations and human escalation
1. Disclosure. Where you interact with an AI system (chat, voice, agent, digital twin or generated content), the Operator tells you so at the start of the interaction and labels AI-generated or AI-manipulated content in accordance with Article 50 of Regulation (EU) 2024/1689. A voice or persona representing a real person is used only with that person's recorded permission.
2. Nature of outputs. AI outputs are generated from models and data that can be incomplete or wrong. They are information and assistance, not professional advice, and not a decision of the Operator. You remain responsible for decisions you take on the basis of an output. Where a decision has legal, financial, medical, educational or safety effect, the service routes it to a human reviewer or to you for decision, and the Operator does not make that decision automatically.
3. Human escalation. You may at any time request a human review of an AI interaction through support@orygent.com or the in-product escalation control; the Operator responds within 5 business days (consumer) or within the SLA (business).
4. Permitted use. You will not use AI features to impersonate a person without permission, to generate unlawful content, to circumvent safety controls, or to extract or reverse-engineer models. The Operator may suspend AI features for breach.
5. Recording and model use. Recordings, transcripts and uploads are used to provide the service to you. They are used to improve models only with your separate permission (purpose research_contribution), which you may withdraw at any time without affecting the service.
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