Orygent Cancellation and Refund Policy (Business Subscriptions)

1. Scope

1.1 This policy states how a business customer (the Customer) cancels an Orygent subscription bought on orygent.com and when fees are refunded. It forms part of the Business Service Terms (CUS-03). Negotiated enterprise orders are governed by their Order Form (ENT-02) where it states different cancellation terms.

1.2 Orygent is sold to businesses only. No consumer right of withdrawal applies to an Orygent subscription.

2. No statutory withdrawal

2.1 No withdrawal right applies. Refunds are governed solely by C05 and the SLA credit clause.

3. Term, renewal and cancellation

3.1 The initial term and renewal term are those stated in the order. The subscription renews automatically for successive renewal terms unless either party gives written notice of non-renewal at least 30 days before the end of the current term.

3.2 Fees for a term are non-refundable except as expressly stated in the SLA credit clause. Annual prepaid fees are not refundable on early termination by the customer for convenience.

3.3 Either party may terminate for material breach not cured within 30 days of written notice. The Operator may terminate immediately for non-payment after notice, unlawful use or a threat to the security of the platform.

3.4 How to cancel. The Customer's tenant administrator cancels renewal from Settings → Billing in the application or by written notice to support@orygent.com from the billing email on the account. Cancellation takes effect at the end of the current paid term; access continues until then.

3.5 Monthly plans. For a plan billed monthly, notice given through Settings → Billing before the renewal date stops the next renewal; the 30-day notice in 3.1 is satisfied by cancelling before the renewal date shown in Settings → Billing.

3.6 Free trial. Where the order includes a free trial, the trial end date and the first charge are shown before the trial starts and in the confirmation email. The trial converts to a paid subscription at the trial end date unless renewal is cancelled before that date; no charge is made for a trial cancelled before its end date.

4. Refunds

4.1 The Operator refunds: (a) a charge made in error; (b) a charge for a term after a cancellation recorded under clause 3.4 before the renewal date; (c) the pro-rata part of a prepaid term where the Customer terminates under C17.2 because it rejects a material change; and (d) service credits under the SLA where the order provides a cash settlement on termination.

4.2 Refunds are made to the original payment method within 14 days of the Operator's confirmation of the refund.

4.3 Service credits for availability shortfalls are applied to the next invoice under the Service Levels clause (C26) and are the sole remedy for those shortfalls.

5. Non-payment

5.1 Prices are those shown on the price page or order summary at the time of order. Prices for consumers are shown including applicable VAT; prices for business customers are shown excluding VAT unless stated. The Operator may change prices for future periods with at least 30 days' notice; a price change does not affect a period already paid.

5.2 Payments are processed by the payment service provider identified at checkout. The Operator does not store full card numbers. Bank transfer is available only where the order summary states so and only to the account stated on the invoice issued by the payee.

5.3 Where a provider is the seller, the provider's price, taxes, fees and refund rule apply to that supply; the Operator's platform fee, if any, is shown separately.

5.4 Invoices are issued electronically to the billing email on the account. Business customers agree to receive electronic invoices.

5.5 Overdue business invoices accrue interest at the statutory commercial late-payment rate and reasonable recovery costs; the Operator may suspend the service for a business customer on 7 days' written notice of non-payment.

6. Effect of ending the subscription

6.1 On expiry or termination the Tenant is set to read-only. Tenant data is available for export in a machine-readable format for 30 days after termination and is then deleted under the retention clause (C16); DAT-01 clause 7 governs personal data in the Tenant.

6.2 Termination does not affect accrued payment obligations, confidentiality or legally required retention.

7. Contact

7.1 Billing and cancellation: support@orygent.com · Legal notices: legal@orygent.com · Postal: Carrer Agricultura, 16, 1º, 9ª, 08320 El Masnou, Barcelona, Spain.